AFTERSALES
Ishida Europe believes in partnership with customers. From the first point of contact, we pride ourselves in working closely with manufacturers to fully understand their needs and issues.
This means you are guaranteed unique solutions designed specifically for your production line. Ishida has manufacturing and R&D facilities in Europe, ensuring you always get a rapid response.
Key aspects of our support package include:
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Extensive product testing in our purpose-built trials area
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Tailored operator training on-site or at Ishida
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Dedicated after-sales resources
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Spares warehousing facilities across Europe
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Service and Repairs
“Equally important is customer service and again Ishida continues to demonstrate excellent commitment in this area. The equipment is very reliable but if there is ever a problem, the company always deals with it quickly and efficiently to ensure that our production is unaffected.” Pipers Crisps, UK
SERVICE AND REPAIRS
Ishida believes in working closely with customers, from start to finish. As a result, we ensure that service, maintenance and repairs are carried out quickly and efficiently by using an internationally-mobile team of engineers.
Whether it is an annual service or routine maintenance check, our experts can carry out essential work, even at short notice, often without stopping production.
Service Contracts Designed to optimise equipment performance and minimise unscheduled downtime, our service contracts are tailored to the needs of your business based on equipment type, usage and environment. Features and benefits;
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Optimise machine performance and output
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Built-in maintenance and service programmes
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Eliminate productivity decline
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Proactive planned maintenance
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Prevent costly unforeseen breakdowns
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Site engineering reviews – ongoing performance monitoring
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Guaranteed response times
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Certified calibrations, reject confirmations, metal detector audits
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Machine optimisation efficiency days
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Remote line monitoring
SPARE PARTS
All Ishida's machines are built to the highest standards, using only the best materials and minimising the number of components but from time to time, spare parts may be needed. We appreciate that time is money for our customers, so you need those parts quickly and reliably.
For this reason, we hold spares in a number of locations throughout Europe enabling us to guarantee delivery within 24 hours in most cases.
